Stone Hills – Global Privacy Policy

At Stone Hills, we endeavor to provide our guests outstanding services and experiences in our hotels and luxury residences around the world. We value your business and your faith in us in delivering you a superior level of service.

We recognize that privacy is important to our guests, and hence our Global Privacy Policy explains our practices regarding personal information we collect when you visit or use our hotels, restaurants, bars, spas, salons, etc. and our website, mobile applications, or other online products and services or when you fill up a form and become a member of our loyalty programs. We shall protect your personal data to keep it secure as per applicable privacy and data protection laws.

It also describes the purposes for which we collect that personal information, the other parties with whom we may share it, and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

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DEFINITIONS

In this Privacy Notice, the following definitions are used:

Data

Personal information, including sensitive personal information and special category personal data (as defined under Data Protection Laws), about you, which we collect, receive or otherwise process in connection with your use of our stores, website and/or mobile application.

Cookies

A small file placed on your device by our website or mobile application when you either visit or use certain features of our website or mobile application. A cookie generally allows a website or mobile application to remember your actions or preference for a certain period of time.

Data Protection Laws

Any applicable law for the time being in force relating to the processing of Data.

Partners

Select third parties with whom we have contracts for the businesses described in this Privacy Notice.

Service Providers

Includes entities that provide services to Stone Hills and to whom we may disclose your Data for a specific purpose pursuant to a written contract.

The Stone Hills Company Limited (“Stone Hills”), a company incorporated in India whose registered office is at Stone Hills, 25/1 Kempathimmanahalli Karahalli Post, Nandi Hills Road Devanahalli Taluk, Bengaluru Rural 561110

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1. WHAT DATA DO WE COLLECT ABOUT YOU

Stone Hills collects Data for various purposes set out in this Privacy Notice.

This Data includes, without limitation, the following categories:

(a) Contact information: first and last name, email address, postal address, country, phone number, and other similar contact data.

(b) Financial information: payment instrument information, transactions, transaction history, preferences, method, mode, and manner of payment, spending pattern or trends, and other similar data.

Technical information: website, device and mobile app usage, Internet Protocol (IP) address, and similar information collected via automated means, such as cookies, pixels, and similar technologies. This may include the information mandated by law enforcement agencies.

(c) Product and service information: Your account membership number, registration information, and program-specific information when you request products and/or services directly from us or participate in marketing programs.

(d) Your reviews, feedback, and opinions about our products, programs, and services.

(e) Loyalty program information: your loyalty membership information, account details, profile or password details, and any frequent flyer or travel partner program affiliation.

(f) Transaction information: date of the transaction, transaction amount, transaction history, and related details.

(g) Other information: Information required for us to be able to deliver products and/or services to you, such as passport details and any other information that you choose to provide voluntarily when you use our products and/or services.

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2. HOW WE USE YOUR DATA

We may use Data about you for the following purposes:

(a) To provide our products and/or services to you.

(b) To communicate with you, including responding to your inquiries and fulfilling your requests.

(c) To personalize your experience with us and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our websites, mobile apps, and via email or text message.

(d) To help maintain the safety, security, and integrity of our hotels, products, services, databases, and other technology assets, and business.

(e) To administer your participation in promotions, contests, loyalty programs, surveys, and other programs.

(f) To provide, develop, test, improve, and personalize our products and/or services, including our website, mobile app, and associated functionality.

(g) To help diagnose problems with our servers or other technical issues relating to the performance of the websites, mobile apps, and associated functionality.

(h) To send administrative information to you, such as changes to our terms, conditions, and policies.

(i) For our internal business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products and/or services, enhancing, improving, or modifying our products and/or services, identifying usage trends, and operating and expanding our business activities.

(j) To comply with applicable laws, regulations, and legal processes.

(k) To protect our rights, privacy, safety, networks, systems, and property or those of other persons, as necessary.

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3. DISCLOSURE OF YOUR DATA

We may disclose Data about you:

(a) To our affiliates and subsidiaries for the purposes described in this Privacy Notice.

(b) To our Partners, Service Providers, and other third parties, as necessary, to perform services on our behalf or to facilitate the provision of products and/or services to you (such as payment processing, customer support, data analytics, marketing, advertising, and conducting surveys).

(c) To third-party sponsors of sweepstakes, contests, and similar promotions.

(d) To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

(e) As we believe necessary or appropriate: (i) under applicable law, including laws outside your country of residence; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iv) to enforce our terms and conditions; (v) to protect our operations, business, and systems, including our networks, systems, and the websites, mobile apps, and associated functionality; (vi) to protect our rights, privacy, safety, networks, systems, and property or those of other persons; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.

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4. SECURITY OF YOUR DATA

We take reasonable steps to help protect Data about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We have implemented appropriate physical, technical, and administrative safeguards to help us protect Data about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

Please note that no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the "Contact Us" section below.​

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5. RETENTION OF YOUR DATA

We retain Data about you for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. We will also retain and use Data about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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6. UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time in response to changing legal, technical, or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material changes to this Privacy Notice if and where required by applicable law. You can see when this Privacy Notice was last updated by checking the "Last Updated" date displayed at the beginning of this Privacy Notice.

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7. CONTACT US

If you have any questions or concerns about our privacy practices or this Privacy Notice or if you would like to exercise your rights or submit a complaint, please contact us at:

Stone Hills Privacy Office 25/1 Kempathimmanahalli Karahalli Post Nandi Hills Road Devanahalli Taluk Bengaluru Rural 561110 India

Email: info@stonehills.com

Phone: +91 9845044784

We will respond to your request or complaint within a reasonable timeframe and in accordance with applicable laws.